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Exploring Interaction with Installations: Intended Experience vs Actual Experience

by DINGYI WEI, AVA FATAH GEN. SCHIECK.

This poster explores interactions triggered by installations in museums and the variety of ways people engage with these installations. Some of these are in line with the designers’ expectation and others diverge in various points through the journey of interactions. In other words, some people do not cover the full interaction process as intended, others demonstrate “unintended behaviors“ or “uncommon behaviors“ during the process.

We believe there is a need to generate a better understanding of this phenomenon. In this poster, we present an initial exploration. Based on the general model of deviation by Wei et al (2020), which is a two-trajectory visualization of the intended and the actual interaction with gaps in between representing deviations, we further categorize the deviations according to the shape of the trajectories and the 10-month non-systematic observations in museums and galleries. We then present case studies that demonstrate the deviation model and specifically illustrate how the intended interaction is implemented in the pandemic period.

Topics

Data Visualization and Analysis for design, Design Knowledge Capture, Visualization & Communication.

Keywords

Interaction design, Intended experience, Actual experience, Interaction process deviation.

Reference

LINK